We want learners to feel confident buying Griffinity training. This Refund Policy explains our standard approach. Mandatory consumer rights in your country of residence still apply and take precedence where they are more protective.
1. Digital courses and modules
- Because digital content is delivered immediately, refunds after substantial access or completion may be limited where law allows (e.g. after you expressly consent to immediate supply and waive withdrawal rights for digital content)
- PLACEHOLDER standard goodwill window: if you have not meaningfully started the paid content (e.g. no substantial lesson progress) within 14 days of purchase, you may request a refund by emailing hello@griffinity.com with your order email and order reference
- We may decline refunds where content has been substantially consumed, credentials appear shared, or abuse is suspected
- Promotional or heavily discounted purchases may have different terms stated at checkout
2. Workshops and live training
- Cancellation by you: PLACEHOLDER — full refund if cancelled 14+ days before the event; 50% within 14 days; no refund within 48 hours except at our discretion
- Cancellation or reschedule by Griffinity: you may transfer to a new date or receive a full refund of fees paid for that event
- Custom onsite programmes follow the SOW / proposal cancellation terms
3. Consulting and bespoke work
Fees for consulting, assessments, and bespoke programmes are as set out in the applicable SOW. Deposits are typically non-refundable once work has begun, unless the SOW states otherwise.
4. How to request a refund
- Email hello@griffinity.com with subject “Refund request”
- Include full name, account email, order/payment reference, product name, and reason
- We aim to respond within 5 business days
- Approved refunds are returned to the original payment method where the processor allows; timing depends on your bank/card issuer
5. Chargebacks
Please contact us before raising a payment dispute so we can help. Unresolved abuse of chargebacks may result in account suspension.
6. Changes
We may update this Policy; the version in force at the time of purchase generally applies to that purchase unless a change is required by law.
7. Contact
Questions about this document: hello@griffinity.com. Postal / registered address details will be inserted once finalised.